Support
Need help with a Lumine Labs app? We're here to assist.
Frequently Asked Questions
How do I solve a rebus puzzle in Rebus Quest?
Look at the image and combine what you see into a phrase or word. Words, pictures, position, and size all give clues. Use hints if you get stuck.
My progress was lost. What happened?
Progress is stored locally on your device. If you reinstall an app or switch devices, your progress may not transfer. We're exploring cloud save options for future updates.
Are your apps free?
Yes. Our apps are free to download and play. Any optional in-app purchases are clearly labeled and processed through Apple.
How do I report a bug or request a feature?
Email us at the address below. Please include your device model, iOS version, and a short description of what happened (and what you expected to happen).
How do I request a refund?
All purchases are handled by Apple. Refund requests must be submitted through Apple at reportaproblem.apple.com.
Contact Us
For bugs, feedback, privacy inquiries, or other support, email us at hello@luminelabs.app.
We typically respond within 2–3 business days. Please include your device model and iOS version when reporting issues.